Your Rights & Responsibilities
As a Home Care provider, we have an obligation to protect your rights and explain these rights to you in a way you can understand before treatment begins and on an ongoing basis, as needed. Your family or your guardian may exercise these rights for you in the event that you are not competent or able to exercise them for yourself.
ETHICAL STANDARDS AND CONDUCT – to have a relationship with our staff that is based on honesty and ethical standards of conduct. To have ethical issues addressed, and inform you of any financial benefit we receive if we refer you to another organization, service, individual or other reciprocal relationship; Both patient and caregiver have a right to mutual respect and dignity. Our staff is prohibited from accepting gifts or borrowing from you;
- BE FREE FROM ABUSE - to be free from mental, physical, sexual and verbal abuse, neglect and exploitation;
- RESPECT - to have cultural, psychosocial, spiritual and personal values, beliefs and preferences respected. You will not be discriminated against based on social status, political belief, sexual preference, race, color, religion, national origin, age, sex or handicap;
- HAVE YOUR COMMUNICATION NEEDS MET - to receive information in a manner that you can understand;
- LODGE COMPLAINTS - to have you or your family's complaints heard, reviewed and if possible resolved concerning care that is or should have been furnished. You, your family and staff have the right to know about the results of such complaints. Our complaint resolution process regarding care, services or a lack of respect for property is explained;
- NO REPRISALS - to voice grievances without fear of coercion, discrimination or reprisal. To expect no unreasonable interruption of care, treatment or services for voicing grievances; and
- STATE HOTLINE - to be advised of the telephone number and hours of the State's Home Care "Hotline" which receives complaints or questions about local home care agencies. The hotline also receives complaints concerning the implementation of advance directive requirements. The hot line will be answered 24 hours per day.
Licensing and Certification Program
464 W. 4th Street Ste. 529 San Bernardino, CA 92401